For years I’ve had a management practice of talking to team members one-on-one to find out what was interesting to them in their work and life in general. My belief is that we all have curiosity and interests that, when explored, can make us better at what we do.

When a team member tells me they’re fascinated by a particular process or system, I pay attention. That curiosity often leads to the best innovations in our business. Explore personal interests at work. Let people follow their curiosity. You’ll be surprised what they discover — and what it does for the business.