You’re not planning for disaster — you’re just trying to get through the week. But what happens when disaster does strike? We asked over 200 ecommerce business owners if their business could keep running if they or a key team member had to step away unexpectedly. Most said no.

Cross-training and documentation aren’t glamorous. But they’re what separates a business from a job. If you’re the only one who knows how to do the critical things, your business is one emergency away from a crisis. Start with one role, one process. Document it. Train someone else. Then move to the next one.