Years ago, we had a team member who was dealing with so much at home due to her husband’s injuries. She was a good accountant, but serving multiple clients creates pressure at month end. We worked with her schedule and gave her grace through a very difficult time.

Recently, out of the blue, she sent a heartfelt note thanking us for how we treated her during that season. Kindness comes full circle. The way you treat people — especially when it costs you something — leaves an impression that lasts far longer than any project or deliverable. Live your values. The dots connect in ways you can’t always see coming.