Need a Lifeline Right Now?

A few months ago, I was given the most generous gift from a colleague. It had been a rough week; two long-term employees were diagnosed with significant health issues. These are my friends.

One was the first employee I ever hired in the business, the other was a friend before there was a business – I was a bridesmaid in her wedding. I was devasted.

All this came on the heels of losing my brother in June of last year after just two short months battling pancreatic cancer.

I was tired and sad when I got on a call with a colleague to tell him that I didn’t have the energy and my team didn’t have the bandwidth to take on the project of trialing his SaaS solution.

I expected that news to be accepted and we would quickly plan to get together next spring; no real business to transact in the meeting.

I was blown away when he said, "I want to help you. I have a team member that isn’t at capacity, I’ll dedicate her to help your team members document the “tricky bits” of their process and I’ll give you a 3 month subscription to the software."

That software is Air Manual and it would provide us a deeper level of process documentation as our team members began minding their health and handing their work off to other team members during their leave.

I cried right on that Zoom call. I knew Alexis Kingsbury would be understanding. We had talked about his Why during the Profit First UK event we both attended in September.

Still, I never expected empathy for how I was feeling about my team members on a personal level; let alone such a generous gift of support that would be a huge benefit to us.

Business is hard right now in the ecommerce world. If you’re struggling, are you getting the help you need? Just be honest with those in your circle and I have full confidence they will step up.

If I can help, please reply and let me know what’s going on.

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Cyndi